These Services Terms ("Terms") govern the provision of compliance advisory services by Compliance Factory ("we", "us", "our") to any business that engages us ("Client", "you"). By engaging Compliance Factory, you agree to these Terms alongside any signed statement of work or engagement letter, which will take precedence in the event of a conflict.
1. Scope of services
Compliance Factory provides advisory services relating to VASP/CASP licensing, AML/KYC programme design, compliance audits, regulatory training, outsourced compliance for Web3 companies, and DORA readiness. The specific scope, deliverables and timeline for any engagement will be set out in a separate proposal, statement of work or engagement letter.
2. Not legal advice
Compliance Factory provides compliance and regulatory advisory services. We are not a law firm, and nothing we provide constitutes legal advice. Where formal legal opinions are required, we recommend engaging qualified legal counsel; we are happy to work alongside your legal advisors.
3. Client responsibilities
The Client agrees to provide accurate, complete and timely information reasonably required to deliver the engaged services. Compliance Factory's advice and deliverables are based on the information provided by the Client, and their accuracy depends on that information being correct and current.
4. Fees and payment
Fees for services are set out in the applicable proposal or engagement letter. Unless otherwise agreed in writing, invoices are due within thirty (30) days of issue. Late payment may result in suspension of services.
5. Confidentiality
Both parties agree to keep confidential any non-public information disclosed in the course of the engagement, using it solely for the purposes of the engagement, except where disclosure is required by law or regulatory authority.
6. Intellectual property
Deliverables prepared specifically for the Client (policies, reports, training materials) become the property of the Client upon full payment, excluding any pre-existing templates, methodologies or tools owned by Compliance Factory, which remain our property and may be reused across engagements.
7. Limitation of liability
To the maximum extent permitted by law, Compliance Factory's liability arising from any engagement is limited to the fees paid by the Client for the services giving rise to the claim. We are not liable for indirect, incidental or consequential damages.
8. No guarantee of regulatory outcome
While we work to build compliant, regulator-ready programmes and licensing files, Compliance Factory cannot guarantee the outcome of any regulatory application, review or examination, as these decisions rest with the relevant regulatory authority.
9. Termination
Either party may terminate an engagement in accordance with the terms set out in the applicable engagement letter or statement of work. Fees for work performed up to the date of termination remain payable.
10. Governing law
Unless otherwise specified in a signed engagement letter, these Terms are governed by the laws applicable to Compliance Factory's place of business, without regard to conflict of law principles.
11. Contact
Questions about these Terms can be directed to tb@compliancefactory.io or via Telegram at t.me/ThierryCompliance.